Darnesha Vgo
map-marker Dearborn, Michigan

Charge Pump failed at road speed wr235

AGCO Corporation - Charge Pump failed at road speed wr235
AGCO Corporation - Charge Pump failed at road speed wr235 - Image 2

Lost all steering at road speed going down a hill just lucky operator was not killed or severely injured at 175 hours on brand new machine

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User's recommendation: Help

Abhishek S Jwx

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My withdrawal not received

AGCO Corporation - My withdrawal not received
Contains 1 confidential file for company representatives

My withdrawal not received 500 rupees successfully my bank account add please help me withdrawal my bank account

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Loss:
$500
Pros:
  • 500
Cons:
  • 500

User's recommendation: My withdrawal not received

Joseph R Udu

3 trouble Lights on and code e. 2. 3229

Three Lights come on my tractor and code E 2 3229

I SPOKE TO TECH SUPPORT A COUPLE WEEKS AGO AND THEY TOLD ME IT WAS EMMISION FAULT. I carried it to haney equipment in Athens Alabama where I bought the tractor new and they told me there is nothing wrong with my tractor and I said first it was one yellow light and now that yellow light and two red lights come on with the same code and I showed them a picture of the lights and they said they cleared the computer and to drive it till it stops.

I don't operate like that a red light normally means stop especially when it is the shape of the motor with an explanation mark in it. I let it keep running with lights on and I can feel a vibration and in a few minutes the lights turn off and the vibration goes away. I need this tractor fixed it is still under warranty and it is about hay cutting time and it's the only tractor I have to cut and bale the hay.

It is a 4710 massey ferguson ID# AGCMC070LL501****. PLEASE CALL ME AND TELL ME WHAT I NEED TO DO 256 682 ****

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Rajat G Aim

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Verified Buyer

Payment not received in my bank account my 2 wallet id me and my donwline.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 4 confidential files for company representatives

Payment not received my bank account.

My wallet id- 600139****

Nd again my downline I'd same payment not add bank account downline Id is- 936552****.

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Loss:
$1500

Preferred solution: Price reduction

Anonymous
map-marker Clinton, Tennessee

Customer concern is none of their concern

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A brand new tractor is defective. To return it is not possible after it's been run for a few hours (less than 10).

It's a "used tractor." But how do you know it's defective until its run? If you try to trade it in for another model it will cost the customer thousands more than the other model sells for. Your new, defective tractor is suddenly worth thousands less than what you paid for it.

They won't give full credit for the crap they sold you. You are penalized by thousands of dollars when trying to get rid of the defective product - a product which AGCO built!

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User's recommendation: If you have a defective AGCO tractor, pour kerosene on it and burn the thing to *** before expecting satisfaction from AGCO

Anonymous
map-marker Fresno, California

Defected water pump for MF4608

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It have lead water pump before I bought this tractor. It was rented then they sold to me as new with 117 hr.

I pulled the water pump out and had corroded outside with the leak and found some kind stop leak was used to repair it. I wants to show them defected water pump. They say it is out of warranty. Also two years ago I ask them to see why belt is noisy.

They came change the alternative and belt. Alternative was good and said it will be ok, but the problem was water pump from that time.

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User's recommendation: Not at all

Dequan Aox
map-marker Cross Plains, Wisconsin

Been waiting for a call back about the tractor i was disputing about around 3-4 months ago

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Never got a phone call back like I was supposed to

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Horacio G Mnl
map-marker San Isidro, Buenos Aires

Agco Corporation Flaws - Call to Action

Agco Corporation Flaws - Call to Action
Agco Corporation Flaws - Call to Action - Image 2

This is a call to action. Agco Argentina SA and Agco Corporation (Duluth, Georgia) have systematically failed to provide adequate service and support for a series of Hesston machines sold in Argentina. The failure of these machines has led to significant loss of alfalfa production in the region due to AGCO's negligence. We are publishing this blog to highlight these problems for other AGCO customers and demand improvements from AGCO.

Overview

This complaint is dedicated to outline the systematic failures of AGCO Argentina SA produced Hay and Forage machines produced under the Hesston brand. Over the past two years numerous design and production flaws in the cutter accessory provided for the Agco Hesston 7433 Large Square Bailer as well as the lack of service for the Self-Propelled Windrower Agco Hesston 9260 have caused significant monetary losses for a series of alfalfa producers in the Santiago del Estero province of Argentina.

The design flaws are focused on the cutter accessory. The cutter mechanism is designed in such a way that when it malfunctions it sends a high voltage shock through the system blowing multiple fuses and burning the Square Baler Controller (SBC) . This causes the entire unit to shut down until a new SBC can be procured. Despite sharing details of every shutdown, AGCO failed to address the issues and, instead, blamed other equipment and operator error.

The lack of service and support exacerbated the problem and has been found to be deficient. The purchase of Hesston branded machines comes with a guarantee of one year. Documents filed in the Buenos Aires courts show that none of these services were provided. In fact, the local producer had to employ a local electrical engineer at their own expense to identify the cause of the problem due to AGCO's negligence.

The production and design flaws became apparent upon the processing of over 5,000 bales. When AGCO provided a replacement machine in January, the same failures occurred when the second unit passed the 5,000 bale mark. Clearly there is a systematic problem that must be addressed by the company or more complaints will be fielded when other Hesston machines reach this milestone in the next harvesting season. The lack of action by AGCO, on the design, production and service front, has the potential to lead to significant problems in alfalfa harvesting in the entire region.

The Argentine alfalfa producers purchased their machines from AGCO due to their positive track record, their mission of "superior customer service, innovation and quality" and AGCO's commitment to "create excellent solutions for our customers by carefully listening to their needs and exceeding their expectations." Unfortunately, Agco failed to follow up on these promises.

Even after they faced significant business losses due to AGCO's failures, the Argentine alfalfa producers sought an amicable solution that would allow them to return to productive business as soon as possible. They continuously communicated with the company, yet their pleas for help were rebuffed, refused or ignored. At no point in the process has AGCO focused on the problem, provided compensation or entered into discussions to resolve the issues in good faith. All parties involved have sought to avoid legal action and resolve the issue through multiple means, yet AGCO's failures leave with no choice but to go to the Argentine court system for protection.

The cumulative effect of these lapses in action on the part of AGCO now threatens the survival of the enterprise. The injurious unprofessionalism on the part of AGOC leaves the Argentine alfalfa producers no choice but to pursue legal action, with ample and documented cause. On a parallel course, they have no alternative but to notify local and international media of AGCO's failure to comply with its obligations, so that clients, providers, and shareholders alike can be made aware of the irresponsible business practices that are given free reign within a corporation whose brand strives to be synonymous with quality and customer service worldwide.

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1 comment
Guest

“La enfardadora prismática Hesston 7433 es de excelente calidad, diseño y resultados excelentes , hemos recibido pronta y eficaz atención del servicio y asistencia técnica de AGCO y esta empresa ha cumplido en tiempo y forma todas las promesas que surgen de su pagina web y que forman parte de la misión de la misma” .

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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