San Isidro, Buenos Aires
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This is a call to action. Agco Argentina SA and Agco Corporation (Duluth, Georgia) have systematically failed to provide adequate service and support for a series of Hesston machines sold in Argentina. The failure of these machines has led to significant loss of alfalfa production in the region due to AGCO's negligence. We are publishing this blog to highlight these problems for other AGCO customers and demand improvements from AGCO.

Overview

This complaint is dedicated to outline the systematic failures of AGCO Argentina SA produced Hay and Forage machines produced under the Hesston brand. Over the past two years numerous design and production flaws in the cutter accessory provided for the Agco Hesston 7433 Large Square Bailer as well as the lack of service for the Self-Propelled Windrower Agco Hesston 9260 have caused significant monetary losses for a series of alfalfa producers in the Santiago del Estero province of Argentina.

The design flaws are focused on the cutter accessory. The cutter mechanism is designed in such a way that when it malfunctions it sends a high voltage shock through the system blowing multiple fuses and burning the Square Baler Controller (SBC) . This causes the entire unit to shut down until a new SBC can be procured. Despite sharing details of every shutdown, AGCO failed to address the issues and, instead, blamed other equipment and operator error.

The lack of service and support exacerbated the problem and has been found to be deficient. The purchase of Hesston branded machines comes with a guarantee of one year. Documents filed in the Buenos Aires courts show that none of these services were provided. In fact, the local producer had to employ a local electrical engineer at their own expense to identify the cause of the problem due to AGCO's negligence.

The production and design flaws became apparent upon the processing of over 5,000 bales. When AGCO provided a replacement machine in January, the same failures occurred when the second unit passed the 5,000 bale mark. Clearly there is a systematic problem that must be addressed by the company or more complaints will be fielded when other Hesston machines reach this milestone in the next harvesting season. The lack of action by AGCO, on the design, production and service front, has the potential to lead to significant problems in alfalfa harvesting in the entire region.

The Argentine alfalfa producers purchased their machines from AGCO due to their positive track record, their mission of "superior customer service, innovation and quality" and AGCO's commitment to "create excellent solutions for our customers by carefully listening to their needs and exceeding their expectations." Unfortunately, Agco failed to follow up on these promises.

Even after they faced significant business losses due to AGCO's failures, the Argentine alfalfa producers sought an amicable solution that would allow them to return to productive business as soon as possible. They continuously communicated with the company, yet their pleas for help were rebuffed, refused or ignored. At no point in the process has AGCO focused on the problem, provided compensation or entered into discussions to resolve the issues in good faith. All parties involved have sought to avoid legal action and resolve the issue through multiple means, yet AGCO's failures leave with no choice but to go to the Argentine court system for protection.

The cumulative effect of these lapses in action on the part of AGCO now threatens the survival of the enterprise. The injurious unprofessionalism on the part of AGOC leaves the Argentine alfalfa producers no choice but to pursue legal action, with ample and documented cause. On a parallel course, they have no alternative but to notify local and international media of AGCO's failure to comply with its obligations, so that clients, providers, and shareholders alike can be made aware of the irresponsible business practices that are given free reign within a corporation whose brand strives to be synonymous with quality and customer service worldwide.

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Horacio Guibert - Alfa Agro SA
#300188

“La enfardadora prismática Hesston 7433 es de excelente calidad, diseño y resultados excelentes , hemos recibido pronta y eficaz atención del servicio y asistencia técnica de AGCO y esta empresa ha cumplido en tiempo y forma todas las promesas que surgen de su pagina web y que forman parte de la misión de la misma” .

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